Refund and Returns Policy

Dawn Scientific, Inc is committed to making every purchase a pleasant one. However, if you are not completely satisfied with your purchase, we’re here to help. Simply Log In to your registered Dawn Scientific, Inc account from there you will be able to complete return request.  If you are unable to do so please contact our Customer service at sales@dawnscientific.com

Cancellation and Product Return Policy.  All returns must be requested within 30 days of the delivery date and must have prior authorization from our Customer Service Department. Dawn Scientific Inc reserves the right to reject any return requests. Except for Products that do not meet the limited Product warranty set forth herein, Customer may only cancel or return Products in accordance with the following:

• Customer may not cancel or modify an order without the prior written consent of Dawn Scientific Inc, which may be withheld for any reason or no reason at all, and any changes may be subject to price adjustment and/or cancellation fees.  Custom Products are not cancellable.  In the event Dawn Scientific Inc consents to the cancellation of Custom Products, Customer shall reimburse Dawn Scientific Inc for any and all goods or services that were procured by Dawn Scientific Inc for the Custom Products, any works-in-progress for Custom Products, and any charges incurred by Dawn Scientific Inc for the receipt or return of goods used to build Custom Product(s).  If any Services hereunder are canceled or terminated, Customer will pay to Dawn Scientific Inc the reasonable costs and expenses incurred by Dawn Scientific Inc prior to receipt of notice of such cancellation, plus Dawn Scientific Inc’s usual rate of profit for similar work. The minimum cancellation charge for Services is fifteen percent (15%) of the total Services price.
• All Product returns must be authorized by Dawn Scientific Inc and Dawn Scientific Inc reserves the right to reject any returns requested more than thirty (30) days after the delivery date.  Dawn Scientific Inc must receive all authorized returns within five business days of the return authorization.
• Dawn Scientific Inc reserves the right to reject any return shipment of Product that has not been authorized by Dawn Scientific Inc or to return such shipment to Customer at Customer’s expense.  If any Product is erroneously shipped to or returned to a Dawn Scientific Inc facility, Customer will be responsible for removing the Product from Dawn Scientific Inc’s facility immediately in accordance with applicable laws and regulations.
• All returns are subject to a minimum fifteen percent (15%) restocking charge. Custom Products are not returnable. Customer is responsible for all transportation fees related to returned Product unless otherwise authorized in advance by Dawn Scientific Inc.
•  In the event Dawn Scientific Inc authorizes a return of any opened merchandise or manufactured products, Customer will be responsible for all disposal fees in addition to any restocking charges.
• To ensure proper credit, each Product return must include the following information:

1. 1. Return Authorization Number (RMA)
   2. Dawn Scientific Inc Order Number
   3. Catalog / item / product number
   4. Quantity of Returned Product(s)
   5. Customer Name and Address
   6. Purchase Order Number if any
   7. Invoice Number and Date
   8. Reason for Return

• Products NOT authorized for return include:

1. 1. Products that have been provided under terms indicating that they are non-returnable
   2. Products not in completely resalable condition (including, without limitation, open Products, sampled Products, or Products with damaged, missing, or defaced labeling or packaging)
   3. Products in less than full-case quantities that were sold in full-case quantities
   4. Chemicals, reagents, diagnostics, cultivation media, flammable material, sterile Products, or controlled Products
   5. Laboratory apparatus or instruments that have been used or are without the original packaging, labeling, and manuals
   6. Refrigerated Products, temperature-controlled Products, live specimens, or other perishables
   7. Products which are not inventoried by Dawn Scientific Inc (“non-stocked Products”) and are not able to be returned to the manufacturer as per the manufactured return Policy.
   8. Products purchased on a special-order basis (including, without limitation, non-standard furniture Products)
   9. Products not purchased from Dawn Scientific Inc
   10. Products with an expired shelf life or an expiration date too short for resale
   11. Discontinued Products
   12. Custom Products.

• Hazardous Material Return: Where the return of hazardous material is authorized by Dawn Scientific Inc, Customer shall pack and label each return shipment of hazardous materials in accordance with applicable laws and regulations applying to transportation of hazardous materials and provide shipping documents that comply with applicable laws and regulations.
• Equipment / instrument Return: When necessary, Customer shall include with each return shipment of equipment a certification from an authorized representative of Customer that the equipment was properly decontaminated in accordance with applicable laws and regulations and recommended guidelines.  Customer shall ship the Product to the service center indicated by Dawn Scientific Inc with the transportation charges prepaid.  To ensure prompt handling, Customer shall place the return authorization number on the outside of the package and utilize any return authorization provided by Dawn Scientific Inc as a packing slip with the returned Products.
• Glassware: all glassware products should be returned with RMA number in original package with proper packaging. When it arrives to the Dawn Scientific facility or Dawn Scientific manufacturers partner facility without any damage. All returned packages are subject to inspection.
• All returned Products are subject to Dawn Scientific Inc inspection and acceptance.  Title and risk of loss in the returned Products will transfer to Dawn Scientific Inc only upon Dawn Scientific Inc’s acceptance of the Products.
• Dawn Scientific Inc reserves the right to Change / Modify the returned policy at any time without any prior notice.